An open commitment is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

Guidelines and standards

The logical next step is to include information about the guidelines and standards that the website uses to maximise web accessibility. The Web Content Accessibility Guidelines (WCAG) and W3C technologies are the common guidelines and standards used by developers of accessible websites. The example below starts with a clear statement about the level of web accessibility the website aims to achieve. It goes on to explain what the WCAG are and includes the fact that conforming to the guidelines can help people with disabilities.

This website endeavours to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1. These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly for all people.

The next paragraph should follow on from the information about the guidelines, by informing people about the more technical standards the website follows. The example below indicates that the website will work across all browsers and explains that it should continue to do so when new browsers are released.

This site has been built using code compliant with W3C standards for HTML and CSS. The site displays correctly in current browsers and using standards compliant HTML/CSS code means any future browsers will also display it correctly.


Sometimes, despite best efforts, there are areas of the website that fall outside of intended web accessibility targets. Acknowledging these instances can help people understand the limitations of the site. A note of caution however, such exceptions should not be used as an easy escape from providing real accessibility. Any areas where accessibility is not provided should be indicated, along with an intended roadmap for resolving the inaccessibility. The following example provides an opening paragraph, which should be supplemented with any specific examples of inaccessible areas.

Whilst strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.

Contact information

Lastly, it is important to provide people with the ability to contact the website regarding specific problems they may be having. A simple email address works well and the following example suggests a simple approach to take:

We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. In the meantime should you experience any difficulty in accessing the website, please don’t hesitate to contact us.